At Pretty Penny, we strive to ensure that your purchases reach you in a timely and secure manner. All orders are processed within 1-2 business days. Once your order is processed, you can expect delivery within 5-7 business days. Please note that delivery times may vary based on your location and unforeseen circumstances.

No Returns, Store Credit Offered: We do not accept returns. However, if you are not completely satisfied with your purchase, we offer store credit for the item. To request store credit, please contact our customer service team within 7 days of receiving your order.

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Damaged Products: If your product arrives damaged, we apologize for the inconvenience. We offer a full refund for the damaged product, including shipping costs to and from your location. The refund will be provided in the form of store credit. To initiate a refund, please contact our customer service team within 7 days of receiving your order and provide photos of the damaged item.

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Unsatisfactory Products: If you are not pleased with your purchase, we offer a refund for the product itself. The refund will be provided in the form of store credit. Please note that shipping fees are non-refundable, and you will be responsible for the shipping costs. To request a refund, contact our customer service team within 14 days of receiving your order.

For any questions or concerns regarding our shipping and refund policy, please reach out to us at:

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Email: info@prettypenny.co.za
Phone: +27 72 945 7294
Address:  Pudo, Delcairn Lifestyle Centre, Kloof, Durban, 3610

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Thank you for shopping with Pretty Penny. Your satisfaction is our priority.